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OneAccess provides a full range of Level 3 support services to assist partners and customers:
Hot-Line
Request reception & acknowledgement, case tracking
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RMA (Return Material Authorization)
Hardware repair and/or advance replacement
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Partners WebSite
Product-Related Downloads
Application notes
Software release (download) & associated MIBs
Release notes
Installation & configuration manuals
 
Additional Services

Upon requests:

- Training
Courses for installation, provisioning

- On-Site Assistance
For installation or diagnostics.

 

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