OneAccess Networks - Broadband for Business

Hot Line
General Inquiries :	hotline@oneaccess-net.com
Phone :	+ 33 (0)1 41 87 70 70
Fax :	+ 33 (0)1 41 87 74 01
Contact Service is available from Monday to Friday between 9:00 AM and 6:00 PM (French Time), except on French legal public holidays.
Materials Repair
General Inquiries :	return.desk@oneaccess-net.com
Phone :	+ 33 (0)1 41 87 70 36
Fax :	+ 33 (0)1 41 87 74 02
The Return Desk is your single interface between the Customer and OneAccess for all the contractual aspects related to repair services. It is opened each working day from 9:00 AM to 6:00 PM.
Return Authorization Request (RMA)
For each equipment return request for repair, a prior demand has to be sent to Return Desk in order to obtain an identification number " R.M.A " which will follow the equipment all along the repair process until its forwarding by OneAccess.The standard procedure for all products is through the extranet web portal (Menu: SUPPORT => RMA). Please request an account to your sales representative To obtain the "R.M.A." for SAFECOM products only, the older process applies: please send by E-Mail or fax the duly filled document below :
"Return Authorization Request"